1. Service requests

A service request is not guaranteed until Marvel Auto Rescue confirms availability, pricing, and dispatch. We may decline, delay, or cancel a request when a provider is unavailable, the location is unsafe or inaccessible, the requested service is outside our capabilities, or the information provided is incomplete or inaccurate.

2. Pricing and payment

Pricing may depend on the service requested, vehicle, location, time, provider availability, parts, products, and conditions at the service location. Payment or a dispatch fee may be required before a provider is sent. Additional work or products will not be included unless stated or approved.

3. Customer responsibilities

You are responsible for providing accurate contact information, vehicle details, service location, requested service, tire or battery information when applicable, and any relevant safety or access details. You must have authority to request work on the vehicle and must remain reachable while service is being coordinated.

4. Arrival times and availability

Any estimated arrival time is an estimate only. Traffic, weather, provider availability, distance, road closures, supply availability, emergencies, and other conditions may affect arrival or completion time. We do not guarantee a specific arrival time unless expressly stated in writing.

5. Tires, batteries, fuel, parts, and products

Tires, batteries, fuel, parts, and other products may be charged separately from the mobile service or dispatch fee. Availability, brand, specifications, warranty coverage, and return eligibility may depend on the supplier or manufacturer. You are responsible for confirming that the product selected is appropriate for your vehicle before installation when requested to do so.

6. Cancellations and refunds

Cancellations and refunds are subject to our Refund Policy. Fees may become non-refundable after a provider has been assigned, dispatched, begun travel, arrived, or performed work. Product charges may also be non-refundable after purchase, delivery, installation, use, or when supplier return restrictions apply.

7. Safety and service limitations

Service may be refused or stopped when conditions are unsafe for the customer, technician, provider, vehicle, or surrounding traffic. Certain vehicle conditions, damaged components, seized hardware, electrical faults, inaccessible locations, missing keys, incompatible parts, or other circumstances may prevent completion of the requested service.

8. Third-party service providers

Marvel Auto Rescue may coordinate service through independent or third-party providers. Information reasonably necessary to complete the service may be shared with those providers. Provider assignment may change based on availability, location, or service requirements.

9. Vehicle condition and pre-existing damage

You should disclose known damage or unusual vehicle conditions before service begins. Marvel Auto Rescue is not responsible for pre-existing damage, hidden defects, normal wear, manufacturer defects, or damage that results from a condition already present in the vehicle or component before service.

10. No guarantee of repair outcome

Roadside assistance is intended to address immediate service needs but may not correct underlying mechanical, electrical, tire, wheel, battery, or vehicle problems. A temporary repair or successful roadside service does not replace inspection or repair by a qualified repair facility when additional work is needed.

11. Communications

By providing a phone number or email address in connection with a service request, you authorize Marvel Auto Rescue and service providers involved in the request to contact you regarding dispatch, payment, arrival, service status, support, or follow-up. Standard carrier charges may apply.

12. Website use

You may not misuse the website, interfere with its operation, submit false service requests, attempt unauthorized access, use automated systems in a way that disrupts service, or use the website for unlawful, fraudulent, or abusive purposes.

13. Privacy

Information collected through the website or service-request process is handled according to our Privacy Policy. By requesting service, you acknowledge that information may be used and shared as reasonably necessary to coordinate and complete the requested service.

14. Limitation of responsibility

To the extent permitted by applicable law, Marvel Auto Rescue is not responsible for indirect, incidental, special, or consequential losses arising from delays, missed appointments, loss of use, lost income, travel disruption, unavailable products, provider availability, or vehicle conditions outside our reasonable control.

15. Changes to these terms

We may update these Terms of Service from time to time. Updated terms become effective when posted unless otherwise stated. The version in effect at the time of your service request will generally apply to that request.