1. Information we collect

We may collect your name, phone number, email address, service location, vehicle year/make/model, tire size, requested service, photographs you submit, payment-related information, communications with us, and other information you provide through our service request forms or by phone, text, or email.

2. How we use your information

We use information to respond to service requests, verify your location and vehicle details, coordinate providers, process payments, communicate arrival or dispatch information, provide customer support, prevent fraud or misuse, maintain business records, improve our services, and comply with applicable legal requirements.

3. Service providers and third parties

We may share information with service providers, roadside technicians, payment processors, website or form providers, communications providers, analytics or advertising platforms, and other vendors when reasonably necessary to operate the business or complete your requested service. We do not sell customer information as a standalone product.

4. Payments

Payments may be processed by third-party payment providers. Marvel Auto Rescue may receive transaction details such as payment status, amount, date, and limited identifying information, but payment-card data may be handled directly by the payment processor rather than stored by us.

5. Website analytics, cookies, and advertising

Our website may use cookies, tags, pixels, analytics tools, advertising tools, and similar technologies to understand website activity, measure advertising performance, improve user experience, and help prevent abuse. Your browser may allow you to limit or block certain cookies.

6. Calls, texts, and communications

If you provide a phone number or email address, we may use it to communicate about your service request, dispatch status, payment, support, follow-up, or other business-related matters. Message and data rates may apply to text messages depending on your carrier.

7. Data retention and security

We retain information for as long as reasonably necessary for service, accounting, dispute resolution, fraud prevention, legal compliance, and legitimate business purposes. We use reasonable administrative and technical safeguards, but no website, network, or electronic storage method can be guaranteed completely secure.

8. Your privacy choices

You may contact us to ask about personal information associated with your service request, request corrections to inaccurate information, or request deletion where appropriate and legally permitted. Some records may need to be retained for legitimate business, tax, payment, safety, dispute, or legal reasons.

9. Children’s privacy

Our roadside and mobile automotive services are not directed to children. We do not knowingly seek to collect personal information from children for the purpose of providing these services.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we may revise the “Last updated” date below. Continued use of our website or services after an update is subject to the revised policy.